Refund Policy
This Refund Policy applies to all orders placed on BorealPeptide.com. It applies together with our Terms &
Conditions and Shipping & Returns page
- 1. All Sales Are Final
Due to the nature of research-grade materials and the cold-chain requirements of lyophilized peptides, all sales
are final. We do not accept returns for reasons including change of mind, ordering error, or dissatisfaction with
research outcomes.
- 2. Eligible Issues
We will consider a replacement or store credit only in the following cases:
• The order arrives visibly damaged (e.g., broken vial, compromised packaging).
• You receive incorrect items (a product different from what was ordered).
No refund, replacement, or credit will be issued for: products stored improperly after delivery; orders where the
incorrect shipping address was provided; refused or uncollected parcels; or orders outside Canada.
- 3. How to Report an Issue
If your order falls under an eligible case:
• Contact us at info@borelpeptide.com within 48 hours of delivery.
• Include your order number in the subject line.
• Attach clear photos of the shipping package (exterior and interior) and all contents received.
Requests received after 48 hours or without supporting photos may not be eligible for resolution
- 4. Resolution Process
We review each case individually. If the issue is confirmed, we will offer one of the following at our discretion:
• Replacement of the affected item(s), subject to availability; or
• Store credit toward a future order.
Cash refunds are not issued except where required by applicable consumer protection law in your province.
- 5. Contact
For refund or order issue inquiries:
Email: info@borelpeptide.com