Privacy Policy

This Privacy Policy explains how Boréal Peptide (“we”, “us”, “our”) collects, uses, and shares personal information
when you use BorealPeptide.com (the “Site”) or place an order. This Policy applies together with our Terms &
Conditions.

  • 1. Scope and Applicable Privacy Laws
    We operate an online store that sells and ships within Canada only. We are subject to Canadian privacy laws,
    including the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and, where
    applicable, the Loi sur la protection des renseignements personnels dans le secteur privé (Law 25) of Québec.
  • 2. Information We Collect
    We collect information you provide and information generated automatically when you use the Site.
    • Order and account details: name, email address, billing and shipping address, order details, and account
    login credentials.
    • Payment details: payment method and transaction status. Payment processing is handled by third-party
    providers. We do not store full payment card numbers.
    • Device and usage data: IP address, browser type, device type, pages viewed, and referring pages,
    collected through cookies and similar tools.
    • Communications: emails and messages you send us, and your marketing preferences.
    • Checkout session data: if you begin checkout, we may retain contact and cart details to support that
    session.
  • 3. How We Use Information
    We use personal information for the following purposes:
    • Order processing: to process payments, fulfill orders, issue invoices, and handle order issues.
    • Customer support: to respond to questions and service requests.
    • Account management: to create and manage your account and preferences.
    • Site operations and security: to run, protect, and improve the Site, including fraud prevention.
    • Communications: to send order confirmations and shipping updates.
    • Optional marketing: where permitted by law and based on your consent, to send promotional messages.
    You may opt out at any time.
    • Legal compliance: to meet legal, tax, and record-keeping obligations.
  • 4. Your Rights and Choices
    You have the right to:
    • Access personal information we hold about you.
    • Request correction of inaccurate information.
    • Withdraw consent for optional uses such as marketing, subject to applicable law.
    • Request deletion of your personal information, subject to legal retention requirements.
    To exercise any of these rights, contact us at info@borelpeptide.com. We may need to verify your identity before
    responding.
  • 5. Sharing and Service Providers
    We share personal information only with service providers that help us operate the Site and fulfill orders. Service
    providers may use personal information only to perform services on our behalf. We may share with:
    • Payment processors (to process transactions).
    • Shipping carriers (to deliver orders and provide tracking).
    • Hosting and infrastructure providers (to host the Site and databases).
    • Analytics providers (to understand Site traffic in aggregate).
    • Email tools (to send transactional and, if opted in, marketing emails).
    We may also disclose information if required by law or in response to lawful requests, or to protect the rights,
    safety, and security of our business and customers. We do not sell personal information.
  • 6. Cross-Border Processing
    Some service providers may process personal information outside Québec or outside Canada. When information
    is processed in another jurisdiction, it may be subject to the laws of that jurisdiction. We take reasonable steps to
    ensure appropriate protections are in place.
  • 7. Cookies and Analytics
    We use cookies and similar tools to support core Site functions, keep your cart active, remember preferences, and
    understand how the Site performs.
    • Essential cookies: required for core features such as cart, checkout, and account login.
    • Analytics cookies: used to measure traffic and improve Site performance.
    You can manage cookies through your browser settings. Blocking some cookies may affect Site functionality
  • 8. Retention
    We retain personal information only as long as necessary for the purposes described in this Policy, including order
    support, legal compliance, tax and record-keeping, dispute resolution, and security. Retention periods vary by
    record type.
  • 9. Security
    We use physical, technical, and administrative safeguards appropriate to the sensitivity of the information we
    handle. No method of transmission or storage is fully secure. If we become aware of a breach involving personal
    information, we will take steps required by applicable law, which may include notifying affected individuals and the
    Commission d’accès à l’information du Québec (CAI) where required.
  • 10. Age
    The Site is intended for adults. Purchases are restricted to individuals 21 years of age or older. We do not
    knowingly collect personal information from individuals under 21.
  • 11. Changes to This Policy
    We may update this Privacy Policy from time to time. The current version will be posted on this page with an
    updated “Last updated” date. Continued use of the Site after changes are posted constitutes acceptance of the
    revised Policy
  • 12. Contact Us
    For privacy questions or to make a privacy request:
    Email: info@borelpeptide.com
    Province: Québec, Canada